Facts are dated and sourced
We read each factor’s own website and note the date. Open “Show all sources” on a report to read the sentence, the page, and the date.
Trust
How Factor Facts works
Three rules we don’t break – and exactly how we make money.
Reviews are checked by a person
We confirm your MC or DOT number and that you factored with them before a review goes live.
Money never touches a score
Factors can’t pay for reviews, scores or rankings. We never remove a review because a factor asks.
Where our facts come from
We read each factor’s own website and note the date. That’s what they claim – not a promise and not your contract. Nobody can pay to change a fact, a score, or where a company is listed. Each advertised fact on a report is tied to a sentence from that read. The sources box lists that sentence, the page, and the date.
How reviews are checked
A real person checks your MC or DOT number and that you factored with that company before a review goes live. An MC number alone is not enough. Your number and email are never shown.
How scores work
The score is the average of the 1 to 5 ratings on checked reviews. A factor needs 5 of those, from different carriers, before a score shows. A skipped question is left out. The five bars under a score are pay speed, reserve on time, surprise fees, reach a real person, and easy to leave.
How we make money
Factors can’t pay for reviews, scores or rankings. If a factor ever pays us a referral fee, you pay nothing extra and it never changes a score or ranking. Any factor that pays us is listed on our Trust page.
Factors that pay usNone
- None.
Last updated Nov 9, 2026. When this changes, we update this box the same day.
When a review comes down
We never remove or edit a review because a factor asks. Reviews come down only if they fail verification or break our review rules.
See something wrong? Report an inaccuracy from that factor’s report. Work at a factor? Use the same correction form.
Public-forum themes are summaries with links, not reposts, and are never part of a score.
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