Pay is late
Payment late? Do this now.
Five steps, in order. Most late payments are paperwork – this finds out fast.
- 1
Check the invoice in your factor’s app or portal. Note its status.
- 2
Make sure they have the rate confirmation and the signed bill of lading.
- 3
Send them a written message (copy the one on the right). Keep a copy.
- 4
No answer in 1 business day? Call, ask for a supervisor, and write down who you spoke to and when.
- 5
Still stuck? Check your agreement for how fast they must pay you – and tell other drivers what happened.
- 1
Check the invoice in your factor’s app or portal. Note the reserve amount and its status.
- 2
Make sure they have the rate confirmation and the signed bill of lading.
- 3
Send them a written message about the reserve (copy the one on the right). Keep a copy.
- 4
No answer in 1 business day? Call, ask for a supervisor, and write down who you spoke to and when.
- 5
Still stuck? Check your agreement for when the reserve must come back – and tell other drivers what happened.
Slow pay? Warn the next driver.
Your review shows how fast they really pay.